Frequently Asked Questions
If you want to make any changes to your order, email us or contact us for further assistance. Please keep in mind that not every piece of furniture is the same, so there might be variations between batches. Also, changing your order may delay your delivery and could alter the price you’ve been quoted. Please note that changes to your order can only be made prior that production has started. Please refer to our Delivery and Returns page for more details.
Before you select a product to buy online, you’ll find an indication of the current lead time for delivery will have been given on the product page. While some bespoke items may also require longer lead times. If there are any queries/issues we will be in contact with you. Please be aware that this information can change daily. GV Furniture cannot be held responsible for delays beyond our control. We will always endeavor to inform you as soon as we become aware of any changes in the time originally given when you placed your order.
We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens we will make every effort to keep you informed.
It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. A member of our Customer Services team will contact you directly and make arrangements to refund your payment as quickly as possible.
When you order your furniture, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible.
GV Furniture cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. Click here for our helpful online measuring guide.
We deliver to all mainland England, Scotland and Wales addresses. For deliver to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland, the channel islands & Republic of Ireland, please contact us at email@example.com for further assistance.
We accept all major credit and debit cards including MasterCard, Visa, American Express and PayPal. Please refer to our Payment methods page here for more information.
Our Delivery Specialists treat every piece of furniture as if it was their own. Their mission is to ensure you’re 100% happy from the moment you choose your furniture to the day it arrives. In the unlikely event that your furniture arrives with signs of transit damage, our team of Home Delivery Specialists will endeavour to help you with one or more of the following options:
- You complete an incident report form to record the problem. They will ask you to sign it. They may also take photographs to accompany the paperwork.
- A technician will contact you and arrange to visit and repair the problem to manufacturing standards. If he cannot resolve the matter on the first visit and parts are required, we will try to source them as quickly as possible.
- If a repair cannot be made, we will replace the furniture.
- A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.
Please contact us via email or call on 020 80509218.